Our Privacy Policy

Net Upgrader (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.

Net Upgrader is a proprietary brand operating under Expert Connection Consultants, a licensed entity specializing in consumer connectivity facilitation for internet, streaming, and communication services.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Net Upgrader is operated by Expert Connection Consultants, a privately held and independently managed proprietorship. We function as a facilitation agency, helping consumers connect with third-party internet, TV, and wireless service providers through a certified distribution network.

We are not a direct internet or streaming service provider. Any services recommended or activated through us are fulfilled by authorized third-party vendors, including but not limited to Spectrum, AT&T, Frontier, T-Mobile, HughesNet, and others via authorized partnerships such as JNA Dealer Networks.

2. Information We Collect

We collect personal and non-personal information necessary to process your service requests, provide support, and improve your experience. The types of data we may collect include:

Personal Information: Full name, address, phone number, email address, date of birth, and service preferences.

Service Details: Desired plans, provider preferences, connection types, or requested upgrades.

Payment Information: If you opt for paid services, we may collect billing information through secure third-party payment gateways.

Technical Data: IP address, browser type, device identifiers, and browsing activity for analytics and security.

3. How We Use Your Information

We use the collected data to:

Process service requests or inquiries

Communicate service status, confirmations, and offers

Coordinate with third-party providers for plan activations

Improve user experience and optimize our website

Address support issues and provide customer service

Ensure compliance with legal and regulatory obligations

We do not sell, rent, or share your personal information for any unrelated marketing purpose.

4. Information Sharing and Third Parties

To fulfill our services, we may share relevant information with:

Authorized Service Providers: Your data may be shared with the provider you select (e.g., AT&T, Spectrum, DISH) for the purpose of activating or managing your service request.

Payment Processors: We utilize secure, PCI-compliant third-party payment gateways. We do not store or retain your complete credit/debit card information.

Compliance Entities: If legally required, we may disclose information in response to subpoenas, regulatory audits, or fraud investigations.

All partners and vendors are expected to maintain strict confidentiality and use your information only as necessary to perform their obligations.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data. These include SSL encryption, firewalls, secure storage, and access controls.

However, no method of electronic transmission or storage is 100% secure. You acknowledge and accept that no system can be guaranteed entirely free from unauthorized access.

6. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to track user activity, identify usage patterns, and improve site performance. Cookies do not collect personally identifiable information and can be disabled in your browser settings.

7. Your Rights and Choices

You may:

Request access to your personal data

Request correction or deletion of your information

Withdraw consent for communications at any time

Opt-out of promotional emails by following unsubscribe instructions

For assistance with data access or deletion requests, please contact us at (888) 491-5917 or email [Insert Email].

8. Data Retention

We retain personal information for as long as necessary to fulfill service obligations, comply with applicable laws, and resolve disputes. After this period, your data is securely deleted or anonymized.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that a minor’s information has been submitted, we will take steps to delete it promptly.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Effective Date." Continued use of the website after updates implies acceptance of the revised policy.

11. Contact Information

For questions or concerns about this Privacy Policy or your personal information, please contact:

Net Upgrader

Operated by Expert Connection Consultants

📞 Phone: (888) 491-5917