Our Refund Policy

At Net Upgrader, we strive to deliver transparent, efficient, and satisfactory service facilitation for all our customers. This Refund Policy outlines the conditions under which refunds may be issued, as well as any applicable limitations.

Net Upgrader is a service facilitation brand operated by Expert Connection Consultants, an independently owned proprietorship. Our role is to assist customers in connecting with third-party internet, streaming, and communication service providers through authorized distribution channels. Please read this policy carefully before placing an order for any paid service with us.

1. Scope of Services

Net Upgrader does not directly provide internet or streaming services. Instead, we offer facilitation services such as:

New service activations

Service upgrades or downgrades

Relocation or transfer assistance

Account cancellations or reinstatements

Technical setup help and plan consultation

Our support services are subject to service charges ranging from $49.99 to $199.99, depending on the complexity and nature of the request. These charges are independent of any billing by the actual service provider.

2. Non-Refundable Services

Due to the nature of our work and the effort invested in processing customer requests, the following are non-refundable:

Service facilitation charges once the request has been initiated or fulfilled

Charges for consultation, research, or plan comparisons

Administrative processing fees or documentation support

Fees paid for customer-requested cancellations or change requests

Refunds will not be issued for dissatisfaction with a third-party service provider’s performance, as these services are outside the operational control of Net Upgrader.

3. Refund Eligibility

A refund may be considered under the following limited circumstances:

A duplicate charge was incurred due to a technical issue during checkout

A customer was charged but no action was taken on their service request within 7 business days

A cancellation request is received before any service coordination or activation has begun

An error was made by Net Upgrader in processing a service request, and the customer chooses not to proceed

All refund requests are subject to internal review and approval by the Expert Connection Consultants management team.

4. How to Request a Refund

To request a refund, you must contact us through one of the following channels:

📞 Phone: (888) 491-5917

📧 Email: [Insert Official Support Email]

📍 Mailing Address: [Insert Office Address, if applicable]

Please provide the following information:

Full name and contact details

Date of payment and amount

Service requested and nature of the issue

Proof of transaction (receipt, confirmation email, or transaction ID)

5. Refund Timeline and Process

Once your refund request is received and approved:

Refunds will be processed within 7 to 10 business days

Refunds will be issued to the original method of payment only

An email confirmation will be sent once the refund is processed

In some cases, your banking institution may take additional time to reflect the refund in your account.

6. Third-Party Billing Disputes

If you experience billing issues with a service provider (e.g., AT&T, Spectrum, Frontier, etc.), you must directly contact that provider. Net Upgrader is not authorized to issue or influence refunds related to third-party service plans or usage-based charges.

7. Policy Changes

This policy may be updated periodically to reflect changes in operations, legal requirements, or service processes. The updated policy will be posted on this page, and the "Effective Date" will be revised accordingly.

8. Contact Us

For any refund-related concerns, please reach out to:

Net Upgrader

Operated by Expert Connection Consultants

📞 Phone: (888) 491-5917