Terms & Conditions

Welcome to Net Upgrader. Please read these Terms and Conditions (“Terms”) carefully before using our website or engaging our services.

Net Upgrader is a proprietary brand operated by Expert Connection Consultants, a licensed and independent service facilitation provider. By accessing or using our website, submitting service requests, or making any payments, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. About Our Services

Net Upgrader acts as a facilitation and support agency, helping users connect with third-party providers of internet, TV streaming, wireless, and voice services. We:

Provide plan comparisons and recommendations

Coordinate new service activations and upgrades

Assist in transferring, relocating, or canceling services

Charge for support-based services, separate from the provider's billing

We are not a direct service provider. All final services are delivered by third-party companies such as AT&T, Spectrum, Frontier, DISH, T-Mobile, etc., through authorized dealer programs like JNA Dealer Networks.

2. Proprietorship Disclosure

Net Upgrader is operated by:

Expert Connection Consultants

An independently owned and managed proprietorship business specializing in connectivity and communication services facilitation.

All communications, transactions, and engagements with Net Upgrader are managed under this registered entity.

3. Use of the Website

By using our website, you agree:

To provide accurate, current, and complete information

To not engage in fraudulent, illegal, or harmful behavior

To use the website solely for personal or informational purposes

Not to copy, duplicate, or misuse any content or proprietary data

Unauthorized use of this website may result in legal action or access restriction.

4. Service Charges and Payments

Net Upgrader charges fees for facilitation and support services. These charges typically range between $49.99 and $199.99, depending on the nature of the request. Examples include:

Service installation scheduling

Plan change processing

Customer support coordination

Technical troubleshooting guidance

Account upgrade, downgrade, or cancellation

All payments made to Net Upgrader are for our services only and are independent of any billing by third-party service providers.

5. Refund Policy

Please refer to our Refund Policy for detailed conditions. In general:

Service facilitation charges are non-refundable once initiated or fulfilled

Refunds may be issued in case of duplicate charges or failed service coordination

We do not issue refunds for dissatisfaction with third-party providers

6. Third-Party Provider Relationships

We facilitate connections with multiple service providers. However, we do not guarantee:

Internet or streaming service speeds

Quality or continuity of third-party services

Installation timelines or support response of the provider

Service availability in all areas

Any service contract you enter into with a provider is separate and independent of Net Upgrader. We are not responsible for any outcomes, interruptions, or disputes between you and the provider.

7. Limitation of Liability

Net Upgrader and Expert Connection Consultants are not liable for:

Any direct or indirect damages resulting from your use of third-party services

Any service interruptions, delays, or technical issues with providers

Any loss or inconvenience arising from incorrect customer input

Any misuse of service credentials by customers or providers

You agree to use our services at your own discretion and risk.

8. Intellectual Property

All content, logos, branding, and digital assets on the Net Upgrader website are the intellectual property of Expert Connection Consultants, unless otherwise attributed. No material may be copied, modified, or republished without written permission.

9. Privacy and Data Handling

Your data is handled with utmost confidentiality and in accordance with our Privacy Policy. We collect only the information necessary to fulfill your requests and never sell your data to third parties.

10. Modifications to Terms

We reserve the right to change these Terms at any time. Updated terms will be posted on this page with a new “Effective Date.” Continued use of our site or services implies acceptance of any revised Terms.

11. Governing Law

These Terms shall be governed in accordance with the laws of the jurisdiction in which Expert Connection Consultants operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

12. Contact Information

For any questions or clarifications regarding these Terms, please contact us at:

Net Upgrader

Operated by Expert Connection Consultants

📞 Phone: (888) 491-5917