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Refund Policy

Last updated: January 1, 2025

General Refund Policy

Net Upgrader strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with the policies of the service providers we represent. Refunds may be issued under the following circumstances:

• Cancellation Before Installation: If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to Net Upgrader.
• Service Issues: If there is a verifiable issue with the service installation or activation that is directly attributable to Net Upgrader, we will work to rectify the issue or, in rare cases, process a refund.
• Non-Refundable Items: Fees associated with the processing of services, including installation charges, activation fees, and administrative costs, are non-refundable.

Refund Request Process

• Submit a Request: Contact our customer service team within 14 days of the service issue to initiate a refund request.
• Provide Documentation: You may be required to provide documentation or information regarding the service issue.
• Refund Timelines: Approved refunds will be processed within 7-14 business days, depending on your payment method and financial institution.

If you have any questions about this policy, please contact Net Upgrader customer support.